Hello,

we upgrade to latest froxlor 0.10.0 and I try to test it on our testserver. New Customer, new Domain, login as customer -> Email Adress

1. Create email-address => OK

2. Creat aacount for new created email address and no Alternative e-mail-address is defined

=> Error: Email-address contains invalid characters or is incomplete

If you define a altenative E-Mail-address everything works fine. Depends this behavior on a2f-option?

What's the Domain name? Anything special? Are you sure the corresponding admin has a valid email address specified, this might be related to the part where an email is sent to the account. Unittests run fine adding account without alternative eMail address.

2FA has nothing to do with adding eMail accounts

Same issue here, cant create account, domain is provinciajuriquilla.mx

Just tested on our demo using your domain...works perfectly fine. As said, please also check the email address that is used to send the information to as stated in my previous post

Thank you d00p for your prompt reply, actually admin email is ok it hasn't change in 4 years, maybe this can help you track the issue, in the message I see the following: lng/english.lng.php:$lng['error']['emailiswrong'] = 'Email-address %s contains invalid characters or is incomplete'; 

what is that %s is it the email address if so it is empty in the message as you can see in the attached image.

 

thank you very much for your continued support

This error only occurs if "Use alternative email-address" setting (mailsettings) is activated and the required field when adding an account is left empty

I can confirm disabling the mentioned setting will stop the error message, thank you for your help.