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Backup tool




I'm used today the backup tool in "Extras" (customer side panel), but the output is strange, I would like to have all data like folders, files etc... of the websites hosted with related messages and values of the MySQL database, but I see that:


If the tool does not execute the backup of files, etc... I will use another thing, but I would like to know if I'm wrong about some configuration or step, thank you.

Eventually, if the tool correctly executes a complete backup of data of a customer, how can I restore it?

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