Hey,

 

for any weeks I tried to change a downdown-field into a radio buttons. It's in the Support ticket area, when a customer create a new support ticket. He can choose a priority for the ticket. By default it's "High" but many customers of us didn't see it or choose always "High" by creating. That's not the aim.

 

I tried to change the default value into "low" but it didn't works.

 

So my suggest:

 

 

Wouldn't it be better that the customer have to choose via radio buttons the prority (=>Low=>or>Middle>or>high)

 

 

arnoldB

And what if you want to have more than three priorities later? Let's say like we have in mantis, there are six possibilities

And what if you want to have more than three priorities later? Let's say like we have in mantis, there are six possibilities

 

Yes, the admin could add more prioritys like the support categories.

What i meant was: if you have more, radiobuttons would look like shit

What i meant was: if you have more, radiobuttons would look like shit

 

six ones in a line is ok or isn't? customer choose always as high as possible because they want the fastest reply by the support.

 

arnoldB

six in a line is waaaaaay to many. imagine:

 

[x] General [x] Webserver [x] Order/Invoice [x] Webspace [x] Traffic [x] Other

(and these are short words...)

 

No way

six in a line is waaaaaay to many. imagine:

 

[x] General [x] Webserver [x] Order/Invoice [x] Webspace [x] Traffic [x] Other

(and these are short words...)

 

No way

 

you didn't understand me. i mean the priority not the categories of the ticket topic

 

arnoldB

true...my fault..open a feature-request ticket