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Suggestion: Radio buttons for Support priority


arnoldB

  

5 members have voted

  1. 1. Is this a good idea?



Question

Hey,

 

for any weeks I tried to change a downdown-field into a radio buttons. It's in the Support ticket area, when a customer create a new support ticket. He can choose a priority for the ticket. By default it's "High" but many customers of us didn't see it or choose always "High" by creating. That's not the aim.

 

I tried to change the default value into "low" but it didn't works.

 

So my suggest:

 

 

Wouldn't it be better that the customer have to choose via radio buttons the prority (=>Low=>or>Middle>or>high)

 

 

arnoldB

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7 answers to this question

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six in a line is waaaaaay to many. imagine:

 

[x] General [x] Webserver [x] Order/Invoice [x] Webspace [x] Traffic [x] Other

(and these are short words...)

 

No way

 

you didn't understand me. i mean the priority not the categories of the ticket topic ;)

 

arnoldB

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